LLLI Complaint Resolution Process

La Leche League International (LLLI) is the U.S.-based charity 501(c) (3) that provides direction, sets global policy, and establishes accreditation standards for all La Leche League entities.

The purpose of La Leche League International’s (LLLI’s) Conflict Resolution Process is to ensure that complaints raised from within La Leche League (LLL) or by the public are resolved fairly and promptly with the goal of a respectful, mutually agreeable resolution.

The LLLI Conflict Resolution Process addresses conflicts involving La Leche League International and issues including but not limited to compliance with the LLLI Bylaws and the LLL Code of Conduct and Policies and Standing Rules.

Complaints about illegal conduct or financial impropriety within LLLI may also be reported through the Complaint Form as above or as described in our Whistleblower policy.  The Executive Director and Chair(s) of the Board are responsible for ensuring that all complaints about illegal conduct or financial impropriety are investigated and resolved.

For concerns about LLLI Board actions, decisions, and policies, see the Global Leaders Committee policy

For concerns relating to Leader Accreditation Department (LAD) decisions about Leader Accreditation, see Leader Accreditation Appeals policy.

NOTE: Throughout the process, the goal of the Conflict Resolution Team is to maintain confidentiality of all parties to the greatest extent possible. However, this form with your identity shown will be sent to the LLLI person or administrators of the entity against which the complaint is filed, in order to provide an opportunity for them to respond. Attachments may also be shown.

Complaints may be reported to the Conflict Resolution Team (CRT) through the Complaint Form below:

Complaint Form

All fields marked with asterisks* are required before the entry can be submitted.

  • Please provide a number at which you can be reached in case there are any questions about the complaint.
  • Please provide your email to send response/questions regarding the submission.
  • Complaint Details

  • Enter full name of the LLLI staff member, volunteer, Group, Area, Area Network, or DCE against which this Complaint is made.
  • Provide here phone number through which the person or entity being named in the complaint can be reached.
  • Provide here an email address through which the person or entity being named in the complaint can be contacted.
  • Include the specific violation of the LLLI Bylaws or LLL PSR concerned, and/or the general nature of the problem. Also, please include steps already taken to resolve or address the complaint.
  • What would you like to see as an outcome from this complaint?
  • I agree to cooperate fully with the Conflict Resolution Team and to abide by its procedures in relation to this complaint. I confirm that, to the best of my knowledge, this is a fair and accurate representation of the situation, and that I have included all relevant details. The information submitted to La Leche League International will be used to assess the complaint according to our guidelines.
  • (optional)
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    • This field is for validation purposes and should be left unchanged.

    If you have any questions, please contact the Conflict Resolution Team at:

    • Email – CRT@llli.org
    • Postal mail –
      LLLI Conflict Resolution Team
      La Leche League International
      110 Horizon Drive, Suite 210
      Raleigh, NC 27615
    • Telephone: +1-919-459-2167
    • Fax: +1-919-459-2075